Mental health support in Truro - POLICIES

Enquiries for psychotherapeutic services can be made through our website, email address, or telephone, which involves providing us with your name, contact details such as telephone numbers, email, or address, and sometimes your age or a few details about the difficulties you are experiencing. The information gathered remains confidential and is only available to the therapist at Picking Up The Pieces to contact you, discuss ways forward, offer appointments, or notify you of any changes to appointments or the service.

Your information will never be shared with 3rd parties for marketing purposes, although it may occasionally be shared with others to safeguard you should risks become apparent or if I am obliged by law to disclose personal information you have shared with me. At other times, I may share your details with others, gaining your prior consent when signposting to others that may be beneficial in providing more adequate support.

HOW DO WE KEEP YOUR INFORMATION SAFE?

I have to inform you that I may take notes in a session. Still, these will be shredded after writing up brief case notes (dates we meet and what we talked about), which are kept securely in a locked cabinet in line with current legislation and in accordance with my insurance for a period of 7 years before being destroyed. Documentation also held: contact sheet/contract, agreements/signposts/evaluative tools, and outcomes/GDPR agreement. Any data collected electronically is stored on an encrypted and password-protected system, which is only accessible by therapists at Picking Up The Pieces to contact you. You are able to request to see your notes at any time.

Whilst we do our best to protect your information, transmission of any information over the internet is never completely secure, whether by email or information passed on the website or other electronic devices, with the exchanges we may have, whether in sessions or corresponding apps we may use in our work together. If you respond to any threads, blogs, or webpages set up, your 1st name may be used, and others accessing the same page will be able to see it. 

ACCESS TO YOUR INFORMATION:

You have the right to request to see any information held by us, held or store abut you at any time. No charge on initial requests but for subsequent requests a small charge will be made.  You have the right to ask to rectify any inaccuracies or incomplete information. Also, you can withdraw your consent to hold or process your details at any time unless we have a legal obligation to keep such information, where this request would be declined, as this information may be required for me to practice lawfully and competently. 

HOW TO COMPLAIN:

Should you have concerns or cause for complaint about how we handle and store your data, don't hesitate to get in touch with megan andrews who is the Data Controller at Picking Up The Pieces, please state reasons for your concern or complaint: info@pickingupthepieces.net. We will acknowledge complaints within 30 days and investigate matters further. If your complaint is not resolved to your satisfaction, we will refer you to others in relevant procedures.

Please note that this policy may be updated in accordance with our growth, so from time to time, we review any changes that may have been made and are relevant to you.